Terms and Conditions
By placing an order in our online store, you agree to the terms stated below. To make
a purchase you have to be 18 years old or have the signed approval of your
guardian. For any concerns regarding an existing order, please contact us via
Large objects such as furniture and lighting need to get a shipping quote before the
total price is set and the purchase can be finalized. Large objects are therefore
ordered through the contact forms found on the object description page, or
alternatively by contacting us by email or phone.
We send smaller objects with Fedex or Swedish local post, domestic as well as
international. We send objects within three business days after the order has been
placed. In the case the payment is made via invoice, we ship after we have received
the full payment. Standard shipping time for domestic orders is 2-5 business days.
Standard shipping time for international orders vary by destination and size of object,
however the customer should expect up to two weeks from the next coming shipping
day. Please note that during holidays such as Christmas and summer holiday, the
time for delivery might be longer. We supply the shipping tracking number for
each order and any other available information. We gladly answer all questions about
delivery status and will make sure you feel as comfortable as possible during the time
the order is on its way to you.
We assume full responsibility that the objects are in their described condition when
they reach you. This responsibility holds until the object is either collected by the
buyer or delivered by the shipping company. If the object(s) have been damaged
during transport, we urge the customer to point this out directly to the shipping firm
and also notify us immediately.
If the time of delivery should exceed more than thirty (30) days for domestic orders
the customer have the right to cancel their purchase. All cancelations of orders shall
be sent to: firstname.lastname@example.org/nordicdesignmarket.
For international orders we ensure a maximum time of delivery of 45 days not
including customs procedures. The customer is responsible for all fees associated
with customs clearance in their country of destination (taxes, duty, customs charges
etc.), and thereby also for any wait caused by a delay in customs processing. This
applies for all orders outside of Sweden.
We offer free shipping worldwide of all objects except from furnitures and objects
larger than (50×50×75 cm).
Large objects are delivered free of charge within the Stockholm area. For longer
distances large objects are sent through major shipping firms. Prices vary depending
on size and destination and we make sure to provide you with the best possible
quote. Orders are finalized once the shipping quote has been accepted by the
customer. All objects can also be picked up in our studio in Stockholm, Sweden. If requested,
we will store all objects up to one month at no additional cost.
Method of payment:
Card Payment: When ordering you can choose to pay directly with a credit or debit
card. We accept all major cards, including Visa, MasterCard and American Express.
Our payment solution follows business standards and is run through PCI DSS or
Payment Card Industry Security Standard, which guarantees your security as a
PayPal: PayPal is one of the leading payment solutions and one of the most secure
ways to pay through the internet. PayPal follows the international standards for
internet trade, PCI (Payment Card Industry) and CISP (Cardholder Information
Security Program) for computer safety and encryption.
When ordering a large object with a custom shipping quote we can send a money
order through PayPal which includes the agreed upon shipping fee.
If the shipping is delayed because of unforeseen events outside the company’s
control, such as natural disasters, strike, or other occurrences falling under “Force
Majeure”, we do not take responsibility for potential consequences. We will however
try and aid you to the best of our ability in this unlikely event.
Information about PUL:
According to The Swedish law on personal integrity (Personuppgiftslagen, PUL) we
do not save your personal information needed for ordering an object(s) other than to
complete the order. Swedish-speaking customers can read more about PUL here:
According to Swedish law to protect customer integrity, we inform you that cookies
are saved when visiting our website. Cookies is a small fragment of information, for
example used to recognize your login information and shopping bag. Cookies can be
denied through settings in your web browser.
All prices on the website are based on original prices in SEK (Swedish Kronor). Vinst
Marginal Beskattning (VAT) is applied on all second hand goods in Sweden, which is
specified in each order. Tax Free refunds cannot be applied to any second hand
goods purchased in Sweden.
Right to withdraw, returns, complaints:
Right to withdraw/return: The costumer has the legal right to withdraw or return their
online purchase within 14 days of collecting their product. The object is to be in the
same condition as it was prior to shipping, with the original tags and box it came with.
When invoking the right to withdraw, the costumer is responsible for all costs
involving the return of the object(s) including insurance. Refunds will be
processed once the good is returned to us in the same condition as it was when
All complaints are to be emailed to email@example.com/nordicdesignmarket or
called in to +46(0)70-344 25 91. We source outstanding objects of modern design
objects which have been used and loved through generations and professionally
restored when necessary. They are however always used if not stated otherwise. All
costumers should thoroughly inspect the item pictures to get a fair idea of its
condition. If you are uncertain of an object’s condition, please contact us at:
firstname.lastname@example.org/nordicdesignmarket for additional pictures and information.
We accept complaints regarding damages to objects occurring during transport and Nordic
Design Market will pay for the return. Other complaints regarding an object’s
condition at arrival will not be accepted.
Exchanges: Exchanges are accepted and we will pay for the shipping of the
exchanged product. Please always contact us at: email@example.com/nordicdesignmarket if
you would like to make an exchange.
About the products:
We keep the website up to date and all objects are for sale if not stated otherwise. In
the unlikely event the ordered object is already be sold we will contact you via email
and process a full refund as soon as possible. Please note that refund transaction
times vary depending on country and bank.
We reserve the right to deny any customer purchase.
Please note that there might be slight color differences in the pictures depending on
computer settings and type of screen/computer used as well as resolution. We try our
utmost to depict the objects as correctly as possible. For additional pictures contact:
Nordic Design Market believes that the customer relationship is one of the most
important parts in making a long lasting business. We feel responsible for all objects
that we sell, so if there would be any problem with an order we will do our very best
to solve it to the customer’s satisfaction.